M&S have joined the highly competitive energy market in the UK, partnered with Scottish and Southern Energy who are the leaders in generating renewable energy across the UK.
M&S are committed to rewarding customers for reducing their energy bills and consumption by providing customers with £15 M&S vouchers if you save 10% less energy per year. M&S will also give customers gift vouchers for other reasons such as signing up to paperless billing, joining M&S Energy and an annual loyalty reward – this will add up to £55 in your first year. Along with all the goodies on offer, if you manage the 10% reduction in energy usage, you will also be saving around £100.
When switching to M&S Energy they guarantee that your supply will not be interrupted, and ask that all you do it sit back and relax whilst they take care of the change in supplier.
The energy services now provided by M&S coincide with a tough economic climate and difficult trading conditions. They have branched out into areas never anticipated such as branded food products and electrical goods.
When M&S Energy launched at the end of 2008, SSE stated that M&S Energy customers would spend the same amount as their existing customers, with an average annual combined gas and electricity bill of £1,196.
One major flaw with M&S Energy is that customers only have the option of duel fuel or electricity only packages. M&S do not provide gas only packages. Within their duel fuel package, two gas tariffs are available, one with a standing charge and one without.
The General Domestic charges almost 27 pence per day standing charge, and just over 3 pence per unit of gas. The unit price for the tariff with no standing charge is 5.17 pence per unit, up to 1143 units used in the quarter, the rate then drops to just over 3 pence per unit. This is a similar price to many other large energy companies in the UK, except that this rate is usually available in a gas only package too.
M&S provide the same standard of customer service to their energy customers as any other customer, and they provide you with a quality service, honest prices and a genuine commitment to the environment. The latter is displayed through their incentive scheme for those who reduc energy consumption.
In a bid to keep customer service high, the three call centres for M&S Energy are all based in the UK, with real members of staff available at the end of the phone rather than an automated message. All customers are provided with clear and accurate bills on time making it easy for you to manage your account. They also claim to really try and help customers who are having difficulty paying your bills by having a range of flexible payment options.